Most telehealth consumers prefer virtual care over in-person visits for several forms of routine care, a new survey by J.D. Power has found.
The survey, in its fourth iteration, reached more than 4,300 consumers who used telehealth services in the last 12 months and was conducted from June to July of this year, Fierce Healthcare reports. It found that 67% of respondents accessed video telehealth services in the past year, up from 37% in 2019. And nearly all respondents who received medical services via telehealth say they would do so again in the future.
Among the routine care most respondents prefer via telehealth, 8 out of 10 consumers cited prescription refills. Consumers also cited other routine visits such as reviewing medication options (72%) and discussing test results (71%). More than half also prefer it for regular mental health visits.
Consumers cited convenience, the ability to receive care quickly and the ease of access to health information as top reasons for using telehealth. Read more.
