Bain’s 2023 Healthcare Provider IT Report: Doubling Down on Innovation

US healthcare providers continue to accelerate their spending on IT and software, as nearly 80% of healthcare executive respondents in Bain’s new survey increased spending materially over the past year, spurred by emerging technologies, labor shortages, and cost pressures. Revenue cycle management and clinical workflow optimization remain top areas of investment, while patient engagement has moved up the list of priorities, particularly among more advanced or digitally mature providers. Read more.

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Exclusive: Digital Front Door – An Investment in Consumer Convenience

Despite what the name suggests, the digital front door is more than just an entry point. It is a whole new, digital approach to the way patients access and register for their care, and a new approach to their entire experience and way of engaging with the care system. It affects many steps, including search for care, finding a doctor, pre-visit checks and post-visit procedures, including payments, and follow-ups.