St. Louis-based Mercy is partnering with Microsoft to use the tech giant’s OpenAI generative AI tools within its workflow, Becker’s reports.
Through the multiyear partnership, Mercy will use Microsoft’s AI tools in three ways, according to Microsoft:
- Generative AI-powered assisted communication will help patients understand their lab results.
- Mercy will use generative AI to recommend follow-up actions during initial patient calls.
- The health system’s workers will use a chatbot to help them find information about Mercy’s policies. Read more.
