Care Continuity, which offers patient navigation and care transitions, has engaged with CHRISTUS Santa Rosa Hospital – New Braunfels to improve emergency follow-up care for patients.
The “part human, part tech” approach is implemented through the hospital’s emergency department. It relies on Care Concierge specialists who use proprietary technology to screen patients, referring those most in need of follow-up care to a primary care physician or specialist. In addition, the concierges navigate a wide range of other logistical issues, including lack of transportation and other barriers related to social determinants of health.
It is estimated that approximately 60% of patients coming through the ED at CHRISTUS Santa Rosa Hospital – New Braunfels and CHRISTUS Santa Rosa Emergency Center – Creekside will be offered this new level of assistance. Read more.
