Even before COVID-19, Louisville, Kentucky-based Baptist Health was facing a variety of challenges: access to care, patient experience, the lack of specialists in its rural market and the lack of new patient acquisition strategies in the digital space, Healthcare News reports.
In the ambulatory setting, Baptist Health uses scheduled video visits for patients to see their primary care physician or specialist as they would have in the office. The health system uses urgent care video visits and eVisits to allow 24/7 virtual access to a pool of providers that treat common urgent care issues. These visits are also the first entrance point with regard to COVID-19 testing and isolation protocols. Read more.
